Onboarding Process

Getting Started:

We love to use self-serve tools and are striving hard towards making Doctor Droid self-service.

But at the moment, it's a manual onboarding process to ensure that every signed up user gets value.

For every signup request, we give access to platform within 24 hours.

Onboarding timeline: 5-7 days

Step 0: Get access to sandbox asap.

Step 1: Integrations

Your team will need to add the essential tool integrations for a service.

Step 2: Onboarding Questionnaire

After the integrations are added, our team will get back to you within 24-48 hours with an onboarding questionnaire — related to how you currently debug different alerts, some basic SOPs, important dashboard links, etc.

Step 3: Day Zero Testing

Once the knowledge is shared, the agent then goes into training state where it run investigations for past 1 week alerts and asks for feedbacks from your team.

Step 4: Live Feedback Cycle

After the Day Zero feedback is completed, your team starts using Doctor Droid for real-time alerts. For the next 1 week, we continuously improve the agent and train it basis the feedback shared by your team on every investigation.

Step 5: Productionising

Once the initial testing is completed, your team can leverage the investigations for on-call troubleshooting and debugging.

The agent will passively keep improving by looking at the outputs in Slack alert replies and reactions / interactions with the agent, etc.