Data Security

At Doctor Droid, we take data privacy and security very seriously. This policy explains how we collect, use, and protect your data when you use our tool.

Collection and Use of Data

We collect the following data to provide our monitoring services and improve our tool:

User information

We collect personal information such as name, email address, and payment information when you sign up for our service. We use this information to create and manage your account and process payments.

Monitoring data

We collect data sent by you as events. We use this data to provide you with insights and alerts about your website or application's performance and to improve our tool.

Log data

We collect log data such as IP address, browser type, and operating system when you use our website or tool. We use this data to analyze and improve our website and tool.

Data Protection

We implement the following measures to protect your data:

Encryption

We encrypt all user data in transit and at rest using industry-standard encryption protocols.

Access controls

We restrict access to user data to authorized personnel only.

Security monitoring

We monitor our systems for security breaches and suspicious activity.

Hosting

Our Cloud Service Provider, AWS, undergoes regular independent evaluations to ensure the security, privacy, and compliance of its controls. These evaluations include standards such as ISO/IEC 27001, ISO/IEC 27017, SOC 1, SOC 2, SOC 3, PCI DSS, HIPAA, CSA Star, FedRAMP, and others. Further information can be found here

Third-party services

We use reputable third-party services for data hosting, payment processing, and other functions. We ensure that these services comply with our data privacy and security policies.

Data Sharing

We do not share your data with third parties unless required by law or with your explicit consent. We may share your data with our service providers who help us provide our monitoring services.

Data Retention

• By default, we will be retaining data for last 7 days for real-time access or state machines in non-terminal state.
• For longer retention, kindly reach out to us to enable for you.