Incident Report Annotation & Labeling
Insights that we derive from the incident reports
To deliver insights in the report, we annotate each of your incidents with labels / key-value pairs that helps us further design the report and give accurate insights.
Here are some of the fields that we extract from your incident reports:
- Incident Duration
- Services impacted in the incident
- Components impacted in the incident
- Symptoms first identified for the incident
- Component that was faulty / root cause
- Teams that were involved in the incident
- Severity level of incident
Please note: We do believe in the blameless approach of incident management and the labeling or insights here are not designed to point fingers at any individual / team but focus on identifying areas for improvement.
Updated 5 months ago