Incident Report Annotation & Labeling

To deliver insights in the report, we annotate each of your incidents with labels / key-value pairs that helps us further design the report and give accurate insights.

Here are some of the fields that we extract from your incident reports:

• Incident Duration
• Services impacted in the incident
• Components impacted in the incident
• Symptoms first identified for the incident
• Component that was faulty / root cause
• Teams that were involved in the incident
• Severity level of incident

Please note: We do believe in the blameless approach of incident management and the labeling or insights here are not designed to point fingers at any individual / team but focus on identifying areas for improvement.